Getting from point A to point B
I was driving to the YMCA and when I stopped at the traffic light I puzzled over a question - how did I end up at this particular point? I marveled at the events that led me from A to B. It was quite a path.
At first it seemed that my journey from point A to point B began with a phone call this afternoon but actually the road extends way back to when I got a piece a mail that I deemed important enough to keep folded in my desk drawer for months but not vital enough to actually read. This was my first step. The second step was taken when I got a notice from a dental insurance company. This I did read and it said I owed the full amount for a recent cleaning at the dentist. This was rather puzzling; I have full dental insurance. In fact, it is the only insurance I have actually utilized since living on my own. I haven't made regular appointments with a medical doctor in almost a decade but every six months I am sitting in the dentist chair. My insides could be completely withered and rotten but my teeth are in excellent shape.
The puzzle grew wider with a phone call that was made this afternoon. As I walked to my car at the end of the work day, I listened to the message from the dentist office which notified me that the insurance claim made for my most recent appointment had been denied. What was going on?! I cried in my head. I looked through my wallet to find the dental insurance card. I ended up finding four identical cards. Calling the 1800 number, I listened to the automated message and patiently answered the machine's questions. I got ahold of a human customer service representative and was informed the reason why the claim was denied was because the company I worked for no longer used this particular dental insurance. What?! - the question exploded in my head. I hastily ran into my house to find answers . Scrounging up an old e-mail, I found the link to my employer's HR website, which informed me that the dental insurance was Guardian. Guardian. The name looked familiar. I opened my desk drawer and pulled out that mysterious letter I had gotten months before and glued to it was a Guardian dental insurance card. How could it be that I had been carrying around every day four worthless dental cards and the right one was hidden, unthought of, far away? And how could have I had the insight to keep a letter but not the brains to read it? What was it in me that elected this route?
Waiting for the traffic light to change from green to red so I continue onward, I felt a mix of emotions. Aghast at my foolishness, relief that it could be fixed and a little bit of nervousness at would occur next. But the light turned green and it was time to move on to the next point. For what else can you do but square your shoulders, take a deep breath and continue moving forward?
The puzzle grew wider with a phone call that was made this afternoon. As I walked to my car at the end of the work day, I listened to the message from the dentist office which notified me that the insurance claim made for my most recent appointment had been denied. What was going on?! I cried in my head. I looked through my wallet to find the dental insurance card. I ended up finding four identical cards. Calling the 1800 number, I listened to the automated message and patiently answered the machine's questions. I got ahold of a human customer service representative and was informed the reason why the claim was denied was because the company I worked for no longer used this particular dental insurance. What?! - the question exploded in my head. I hastily ran into my house to find answers . Scrounging up an old e-mail, I found the link to my employer's HR website, which informed me that the dental insurance was Guardian. Guardian. The name looked familiar. I opened my desk drawer and pulled out that mysterious letter I had gotten months before and glued to it was a Guardian dental insurance card. How could it be that I had been carrying around every day four worthless dental cards and the right one was hidden, unthought of, far away? And how could have I had the insight to keep a letter but not the brains to read it? What was it in me that elected this route?
Waiting for the traffic light to change from green to red so I continue onward, I felt a mix of emotions. Aghast at my foolishness, relief that it could be fixed and a little bit of nervousness at would occur next. But the light turned green and it was time to move on to the next point. For what else can you do but square your shoulders, take a deep breath and continue moving forward?
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